Questions we get asked the most

Scroll below to find treatment specific faqs

General Questions

Where should I direct my questions?

For all non-urgent queries, you can send us an email at support@mypaceuk.com and a member of our team will get back to you.

Alternatively you can give us a call on 01332416486

Do you offer payment plans?

Unfortunately we do not offer payment plans at the time.

All bookings must be made through our convenient online booking system. We kindly request that payment is made at the time of booking to secure your appointment. If you have any further questions or need assistance with the booking process, please don't hesitate to reach out.

Are you registered with the CQC?

Yes we are registered with the CQC.

We haven't received an official rating yet but have been independently registered with the CQC since 2022.

When are your phone lines open?
Monday to Friday

9am and 12pm & 1pm and 3pm

Saturday

10am to 2pm

Don't worry if you can't get through, leave us a voicemail and a member of the team will get back to you when possible.

Are you a Right To Choose provider?

We are not a Right To Choose (RTC) provider at this time

Are your Specialists Registered?

All healthcare professionals we connect you with are highly experienced and registered with their respective bodies. The psychiatrists we connect you with are GMC registered doctors. Most work both in the NHS as well as the private sector.

The experts we connect you with that carry out treatments have practicing rights with us. MyPace is a Private Practice offering a wide range of services in treatment of disease, disorder or injury including mental health conditions. The clinic is Care Quality Commission registered.

Can I choose my expert?

Yes, you can. We have a range of experts available for both adults and children. Our easy to follow booking system allows you to choose your expert and an appointment date/time most suitable for your needs.

Can my insurance cover the costs?

At this time we don't accept payments from insurance. However, after you have made your payment, you can request an invoice from our Support Team to take to your insurance provider.

Where can I direct my feedback?

You can leave a review for us on our TrustPilot page by clicking here. We welcome all feedback and aim to respond as soon as possible.

How can I make a complaint?
Complaints Form

If you would like to make a complaint please do so by completing the following form: MyPace Complaints Form

Give us a call

If you can't complete the form we can submit one on your behalf over the phone

Is my patient data secure?

We understand the responsibility in holding patient data. We use an online patient record system called Semble. This is an industry

What do I do if I have an emergency?

Please note that we are unable to offer emergency services.

Should you have an urgent healthcare need that is not life-threatening, please contact your GP or NHS 111 who will direct you to the right service.

Alternatively, if you are experiencing a life-threatening health concern, please Dial 999 or attend your local A&E immediately.

Treatment specific faqs

Select the treatment type below to find the answer you're looking for